We'll always try to make sure you love your Clinch Belt, but sometimes – despite our many interchangeable belt options – our belts might not be a good match, or maybe you've changed your mind.
No matter the reason, we'll offer an exchange, store credit or refund for any items purchased at full price that are returned in as-new condition within 30 days of purchase. We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 30 days of purchase. If it's after 30 days, we'd still like to help if we can, so please call or email us for a chat.
Please send returns (including original packaging, receipt and assembly pack) to:
15 Hamilton Street
Oakleigh, VIC, 3166
We pride ourselves on the quality of our belts, so if for whatever reason you’re not happy with their wear, please contact us.
As our customer, you’re our top priority! We’ll never leave you with a belt you don’t love. If you have any questions regarding fit, leather care, or anything regarding your belt, just email email@example.com.
Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.
If your belt is not of acceptable quality, not fit for their purpose or different from the description or sample (keeping in mind that leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the belt, should you choose to keep it.
If your belt is damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Clinch Belts may not provide a refund, exchange or repair. An original proof of purchase is required before providing a remedy under the Australian Consumer Law.
Our customer service team are unable to review any worn or used belts via email. All belts must be physically returned via mail to be processed, with images emailed to firstname.lastname@example.org as a preliminary measure. Please contact us to arrange this.
As stated above, we are unable to refund sale items or items purchased at a discount, however, we do accept exchanges and issue credit notes within a 30-day period.
If you’re unhappy with your belt, or wish to seek an alternative size on a sale item, please email us at email@example.com, and we’ll do our best to find you another belt.