Returns/Exchanges
We’ve never met a Clinch belt we didn’t like. But, if things aren’t quite right, we’ve made the return process oh-so simple.
It’s hard not to love your new Clinch belt, but sometimes – despite our many
interchangeable options – it might not be the perfect match.
Our belts are designed to be treasured for years to come, so if the belt size or style
you’ve chosen isn’t the best fit, our friendly team will make sure you receive one that
is. Just send us an email at
info@clinchbelts.com
, and we’ll get that exchange sorted
for you, pronto.
Stress-free returns.
No matter the reason, we'll offer an exchange, refund or store credit for any items purchased at full price that are returned in as-new condition within *90 days of purchase . We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition.
Domestic shipping costs? We’ve got it covered.
Once you send us an email, we’ll send over your prepaid returns label. It’s as easy as that.
Signed, Sealed, Delivered: Here’s where to send your return.
Please send returns (including original packaging, receipt and
assembly pack) to:
Clinch Belts
15 Hamilton
Street
Oakleigh, VIC, 3166
AUSTRALIA
Returns & Exchanges FAQs
We pride ourselves on the quality of our belts, so if for whatever reason you’re not
happy with their wear, please contact us.
As our customer, you’re our top priority! We’ll never leave you with
a belt you don’t
love. If you have any questions regarding fit, leather care, or anything regarding your
belt, just
email
info@clinchbelts.com
Our returns policy does not affect your rights under the Australian Consumer Law
and you have consumer guarantees that cannot be limited by us.
If your
belt is not of acceptable quality, not fit for their purpose or different from the
description or sample (keeping in mind that leather is a natural product, and variances
are entirely normal), then you may be eligible for a refund, exchange or any discount
of the belt, should you choose to keep it.
If your belt is damaged through misuse, accident or abnormal use, the Australian
Consumer Law may not apply, and
Clinch Belts may not provide a refund, exchange
or repair. An original proof of purchase is required before providing a remedy under
the Australian Consumer Law.
Our customer service team are unable to review any worn or used belts via email.
All
belts must be physically returned via mail to be processed, with images emailed
to
info@clinchbelts.com
as a preliminary measure. Please contact us to arrange this.
As stated above, we are unable to refund sale items or items purchased at a discount,
however, we do accept exchanges and issue credit notes within a 30-day period.
If you’re unhappy with your belt, or wish to seek an alternative size on a sale item,
please email us at
info@clinchbelts.com,
and we’ll do our best to find you another
belt.
